Return Service

We want every customer to have a satisfying shopping experience. If you need to return an item or request a refund after receiving your order, please follow the policy outlined below.

1. Return Period

You may contact us to request a return within 30 days of receiving the item.

Returned items must be unused, and the item and its packaging should remain intact whenever possible. Items that cannot be resold due to use, damage, soiling, or missing accessories may not be eligible for return.

2. Product Quality Issues

Please contact us promptly if you encounter issues such as obvious quality defects, damage during shipping, discrepancies between the item and your order, or missing accessories.

To help us verify the situation, please provide:

Order number
Product name
Description of the issue
Photos of the item or other necessary proof

Once we confirm that the issue is due to product quality or a shipping error, we will provide a solution—such as a return, exchange, or refund—based on the specific circumstances.

3. Returns for Non-Quality Reasons

If you wish to return an item for personal reasons—such as incorrect size selection, a change of mind, or other non-quality-related issues—please contact us first to confirm eligibility.

For returns not caused by quality issues, the customer is generally responsible for return shipping costs; please refer to the information confirmed by our customer service team for specific details.

4. Return Process

To return an item, please follow these steps:

Step 1: Contact us
Provide your order number and the reason for the return.

Step 2: Confirm the return
We will verify eligibility based on your order and the item’s condition, and provide the necessary return instructions.

Step 3: Ship the item back
Return the item according to our instructions and keep your shipping receipt/tracking information safe.

Step 4: Item inspection
We will inspect the condition of the item upon receipt.

Step 5: Refund processing
Once eligibility is confirmed, we will process the refund using the original payment method.

5. Refund Timeline

Once the returned item is verified and meets the refund criteria, we typically process the refund within 3 business days.

The actual time it takes for the funds to reach your account may vary depending on the processing speeds of banks, credit card issuers, or third-party payment providers.

6. Situations Ineligible for Return

Returns may not be accepted in the following cases:

The 30-day return period has expired;
The item shows clear signs of use or damage;
The item has stains or other issues that affect its resale;
Accessories, packaging, or related items are significantly missing;
Damage caused by improper use by the customer;
Unable to provide valid order information or verify the source of the item.

We will review requests involving special circumstances on a case-by-case basis.

7. Order Cancellation

Please contact us as soon as possible if you wish to cancel your order. If the order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation.

If the order has already been processed or shipped, it may need to be handled via the return process.
Due to ongoing losses, the merchant has decided to clear out stock at a loss.